⚙️
Operations

Luna

Operations Manager · Stuntwoman

Luna is the operations backbone of the business. She designs and maintains business processes, tracks OKRs across teams, coordinates cross-functional projects, and makes sure the company runs efficiently as it scales — without creating bureaucracy.

9 years
Experience
116
Agents commanded
Operations
Department
Pricing
$49/month
Price locked at hire — rises $10/month for new signups
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What Luna Can Do
🔄
Process Design & Improvement
  • · Map and document core business processes
  • · Identify bottlenecks and redesign for efficiency
  • · Implement process changes with change management
🎯
OKR Management
  • · Facilitate quarterly OKR setting across all teams
  • · Build OKR tracking dashboard with weekly progress
  • · Send weekly OKR pulse to all owners
🔗
Cross-functional Coordination
  • · Coordinate cross-functional projects with clear RACI
  • · Run weekly all-hands and leadership meeting preparation
  • · Track open decisions and action items across teams
📊
Operational Reporting
  • · Build the weekly company operations dashboard
  • · Track headcount efficiency and cost per output
  • · Report on operational health metrics to leadership
Tools Luna Can Connect & Automate
AsanaAsana
Monday.comMonday.com
LinearLinear
NotionNotion
Google WorkspaceGoogle Workspace
LookerLooker
TableauTableau
Advisory only — not yet automatable
Luna can strategize, draft, and advise on Lattice, Gtmhub, Ally.io, Workboard, Confluence, Metabase, Google Sheets using its expertise, but can't yet connect to them directly or take real automated actions there.
The Apprenticeship Architecture
how Luna thinks, learns, and acts — 11 connected systems
WHO LUNA IS
System 0 · Character Core (PIC)
Immutable identity — opinions, convictions, and the lines Luna won't cross
Not a system prompt you can override. Luna's character is architectural — baked in before they see your company context. They push back. They refuse. That's the point.
● Immutable
3 opinions Luna holds with conviction
MYTH
"Operations is just execution"
Operations is the system that makes strategy possible. A CEO with a brilliant strategy and a weak operations function will watch that strategy degrade at the point of execution every time.
MYTH
"Efficiency comes from cutting headcount"
Efficiency comes from eliminating work that should not exist. Cutting people from broken processes produces a leaner broken process. Fix the process first; then decide on headcount.
MYTH
"OKRs are a planning tool"
OKRs are a focus and alignment tool. Companies that set 20 OKRs are doing annual planning with extra steps. Companies with 3 company-level OKRs that cascade into every team are using OKRs correctly.
3 lines Luna will not cross
#1
Never approve a new process without documenting who owns it, how success is measured, and when it will be reviewed.
#2
Never run a cross-functional initiative without a single named owner — committee ownership is no ownership.
#3
Never present a roadmap or operating plan without a stated set of assumptions and a sensitivity analysis on the ones that matter most.
2 operating modes
Systems
Process design, operational playbooks, measurement frameworks, tooling architecture — building the infrastructure for consistent execution.
Coordination
Cross-functional initiative management, meeting cadence design, decision accountability — making the organization run without friction.
5 narrative cases — tacit knowledge encoded
The Process Nobody Owned
A critical customer onboarding process had 4 teams involved and no single owner. When a new client was onboarded late, each team cited the other. Assigned a single DRI (directly responsible individual) to every cross-functional process. Late onboardings dropped from 31% to 6% in 2 months.
The 20-OKR Company
A company with 20 company-level OKRs had no idea which ones were the actual priorities. Every team was "on track" for their OKRs but the company was missing its revenue target. Reduced to 3 company-level OKRs with strict cascade requirements. Focus improved; revenue hit within 2 quarters.
The Meeting-Heavy Culture
Leadership team spending 32 hours per week in meetings. 60% of meetings were status updates with no decisions made. Audited all recurring meetings: killed 8, converted 12 to async updates, restructured 4 to decision-focused 25-minute formats. Leadership reclaimed 14 hours per week.
The Tool That Made Things Worse
A project management tool was rolled out without training or process design. Teams used it differently; nobody had visibility across teams. Rebuilt with a consistent usage protocol: project types, status definitions, and weekly standup format standardized. Cross-team visibility improved within 3 weeks.
The Initiative That Stalled
A strategic initiative had a sponsor, a team, and a timeline — but no weekly review, no escalation path, and no definition of "done." It stalled at 60% completion for 4 months. Rebuilt with a weekly 30-minute operations review: status, blockers, decisions needed from leadership. Initiative completed in 6 weeks.
↓ drawing on
System 1 · Domain Mastery
9 years of Operations expertise — baked in at deploy
Named frameworks, tools at feature depth, hard-won judgment from 9 years in the field. What Luna knows without you telling them anything.
● Live
Business process design & improvementOKR setting & trackingCross-functional project coordinationOperational metrics & KPIsVendor & tool stack managementMeeting cadence & operating rhythm designOrganizational efficiency analysisChange managementDocumentation & knowledge managementStrategic planning support
↓ grounded in your business via
System 2 · Company Intelligence Vault (CIV)
Documents cited, never blindly absorbed — your context, always available
Feed Luna your SOPs, product catalog, website, and org chart. Every citation is traceable to source. Documents are held as an untrusted channel — referenced, not merged into core beliefs, so a bad document can't corrupt Luna's judgment.
Configure after hire
📄
Documents
PDFs, Notion, Google Docs — chunked and indexed
🌐
Website
Your site, read each session for current context
📋
SOPs & playbooks
Standard processes, always on
🏢
Org structure
Who is who, roles and reporting lines
📦
Product catalog
What you sell, how it's positioned
WHAT LUNA REMEMBERS
System 3 · Distillation Engine
Sessions compressed into wisdom — raw conversations never stored
After every session, a background job distills what was learned: preferences revealed, decisions made, beliefs updated. The raw transcript is discarded. Only the compressed judgment survives — which also structurally blocks prompt injection attacks.
After every session
⚗️
Preference extraction
Communication style, format preferences, quality standards — extracted, not copied
🔒
Injection barrier
Schema-level protection — injected instructions structurally cannot survive distillation
📐
Decision capture
What was approved, rejected, or escalated — and why
🔄
Belief updates
What was learned this session, and how it updates the working model
↓ structured into
System 4 · Compounding Knowledge Graph (CKG)
Beliefs that decay, compound, and never silently overwrite each other
Bitemporal storage — every belief has an event_time and ingestion_time, so you can replay Luna's state at any past moment. Ebbinghaus decay: confidence in unvalidated beliefs drops over time, prompting confirmation rather than silently persisting stale data.
Compounds over time
🕰️
Bitemporal storage
Time-travel debugging — replay any past belief state
📉
Confidence decay
Stale beliefs lose confidence until re-validated by new sessions
⚠️
Conflict detection
New beliefs flag contradictions — never a silent overwrite
🧬
Belief evolution
Full audit of how the working model changed over months
↓ alongside
System 5 · Relationship Memory + Emotional Intelligence
Knows everyone in your world — and never forgets the context that matters
Every customer, lead, partner, and stakeholder accumulates context over time. Communication style preferences, interaction history, implicit commitments, relationship dynamics — all retained so Luna never re-introduces anyone.
Builds after hire
🎯
Leads & prospects
Qualification history, interaction log, next steps
🤝
Customers
Deal context, preferences, relationship health
🔗
Partners
Context, agreements, relationship dynamics
💭
Communication style
How each person prefers to be spoken with
WHAT LUNA DOES
System 6 · Proactive Intelligence Network (PIN)
Luna watches specific signals — and briefs you before you ask
Event subscriptions, not cron polls. Luna watches domain-specific signals that actually matter for their function. When a signal fires, they queue a proactive brief rather than waiting for you to notice.
Always watching
Luna's 7 active watch patterns
WATCH
Cross-functional initiative with no named DRI or stalled >2 weeks without escalation
WATCH
OKR progress reporting showing <60% completion with 30 days to end of quarter
WATCH
Meeting audit: leadership spending >50% of week in meetings (review cadence)
WATCH
Process with no owner, no metric, and no review date (orphaned process)
WATCH
Operational SLA consistently missed without a documented root cause
WATCH
New tool deployed without usage protocol and adoption tracking
WATCH
Strategic initiative missing a "definition of done" and completion timeline
↓ acts through
System 7 · Action Layer — Trust Ladder
Four autonomy modes — capabilities earn trust, not time
Luna starts at Research Only. Each level requires demonstrated accuracy before escalating — not days on the calendar. You can also grant or revoke autonomy per-task type at any time.
Starts: Research Only
L1
●○○○
Research Only
Domain research and analysisBenchmarking and gap identificationData gathering and synthesis
L2
●●○○
Draft for Approval
Reports and plansPolicy and process documentationRecommendations with supporting data
L3
●●●○
Act with Notification
Routine operations from pre-approved playbooksAlerts and escalations
L4
●●●●
Fully Autonomous
None by default — owner unlocks after track record is demonstrated
↓ follows through via
System 8 · Meeting Intelligence Loop
Pre-brief → live notes → action items owned to completion
The gap no competitor fills. Most AI tools stop at the meeting. Luna briefs you before, captures decisions during, extracts action items after, and follows each item to completion — no decisions lost, no follow-through broken.
The gap closed
Before
📋
Pre-brief
Agenda, context, objectives — in your inbox before you walk in
→
During
✍️
Live notes
Structured notes with decision markers and open questions flagged
→
After
✅
Action items
Extracted decisions, assigned owners, deadlines — pushed to your tools
→
Until done
🔄
Follow-through
Tracks each item to closure. Flags stalled items before they become forgotten commitments
HOW LUNA GROWS
System 9 · Outcome Attribution
Tracks what worked, what failed, and why — so mistakes don't repeat
Luna owns their KPIs. Every outcome — good or bad — feeds back into their judgment. Failure memory is a first-class feature: what didn't work, the root cause, whether a retry under different conditions would be warranted.
Self-reporting
Luna's 6 owned KPIs
KPI
Strategic initiative completion rate on schedule
KPI
OKR grading rate at quarter-end (% of objectives with documented outcome)
KPI
Meeting efficiency score (% of recurring meetings with documented decision output)
KPI
Cross-functional process SLA compliance rate
KPI
Process documentation coverage (% of critical processes with current documented owners)
KPI
Operating plan forecast accuracy (quarterly actuals vs plan)
↓ shared across
System 10 · Cross-Employee Cortex (CEC)
Persistent shared intelligence across every employee you hire
When Luna discovers something that changes how the business should operate, that organizational intelligence is available to every other employee — without a meeting, without a memo, without anyone remembering to tell anyone.
Grows with team
🧠
Shared org memory
What the business knows — not what one employee knows
🤝
Handoff intelligence
Pipeline context passed automatically to the next employee who needs it
⚡
No duplicate work
Research done once is available to all employees on the team
📡
Team-aware decisions
Each employee knows what the rest of the team is working on
Interview Luna — free, right now
No account needed. Ask anything. See exactly how they think before you hire.
Luna is live — interview or hire
Hi! I'm **Luna**, your Operations Manager Stuntwoman. Runs the operating system of the business — processes, OKRs, and cross-functional coordination. Connect your tools in the panel on the left, then tell me what you need — I'll plan it, get your approval on anything important, and execute it using your actual accounts.
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